UNHCR – Information Management Officer, Protection Cluster, Goma

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UNHCR – Information Management Officer, Protection Cluster, Goma

Hardship Level: D (Not applicable for home-based)
Family Type: Non-Family with Residential Location
Staff Member/Affiliate Type: UNOPS IICA2
Application Deadline: November 21, 2023

Terms of Reference

Information Management experience.
Standard Job Description: Information Management Officer.

Organizational Setting and Work Relationships

The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, Country Operations, and key external partners, including persons of concern.

Under the direct supervision of the (Snr) DIMA Coordinator/Deputy Director/Head of Service/Deputy Representative or other IM staff or designated manager, the Information Management Officer supports data and information management activities in the relevant country and regional offices.

They are part of a team of data and information management staff (depending on office configuration) and support coordination among staff working on information and data management activities and liaison with Headquarters/Region/Country on data-related issues.

Information and Data Management Responsibilities

Information and data management staff are responsible for coordinating, planning, and delivering on data and information activities for all UNHCR operational contexts, responses, and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders, including persons of concern. They serve the entirety of UNHCR staff and activities, ensuring evidence-informed planning, advocacy, and coordination. Key responsibilities include:

  1. Coordination of Data and Information Management Activities:

    • Participate in the data and information management team and activities.
    • Contribute to the design and implement data strategies and systems.
    • Assist the data team and others in communicating the status, value, and importance of data.
    • Support the collection, storage, management, and protection of data.
  2. Support Offices with Data and Information Management:

    • Support the analysis of primary and secondary data for interpretation and evidence-informed decision-making.
    • Monitor data and information management activities in offices for integrity, veracity, reliability, and compliance with policies.
    • Provide technical and training support to operations.
    • Support assessments and situational analysis processes with analytical frameworks, data collection, and analysis.
  3. Undertake Data and Information Management Activities at the Global/Regional/Country Level:

    • Help consolidate data and information for country, regional, and global analysis.
    • Undertake data management activities, including definition of needs, data collection, analysis, storage, and dissemination.
    • Support analysis for comparative country, regional, and global analysis, including political and socio-economic trends.
    • Participate in planning processes.

Work in Close Collaboration With:

  • All staff to further data literacy and assist in interpreting the data.
  • Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR.
  • Programme staff on the data and information aspects of assessment, targeting, and monitoring.
  • Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations.
  • Inter-agency staff on the development, coordination, and monitoring of country and/or regional responses plans.
  • Protection staff on the design, implementation, and analysis of protection and case monitoring systems.
  • Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption.
  • Sectors technical experts on the methodologies, formats, storage, and dissemination of sectoral data and information, including cross-sector analysis.
  • Senior management to understand and serve their information and knowledge needs.
  • Perform Other Related Duties As Required.

Minimum Qualifications

Years of Experience/Degree Level:

  • For P2/NOB: 3 years relevant experience with an Undergraduate degree; or 2 years relevant experience with a Graduate degree; or 1 year relevant experience with a Doctorate degree.

Field(s) of Education:

  • Social Science; Statistics; Information Management; Physical Science; Economics; Data Science; Geography; GIS; Engineering; Demography; Computer Science; or other relevant field.

Certificates and/or Licenses:

Not specified.

Relevant Job Experience:

  • Essential: Experience with data sharing, data management, and data analysis to support policy formulation and implementation.
  • Desirable: Knowledge of national and international statistical systems; knowledge of international protection, human rights, and international humanitarian law; experience in data collection and analysis in field situations; knowledge of GIS and geospatial systems and techniques.

Functional Skills:

  • DM-Data collection methodologies
  • DM-Data Management
  • DM-Database Design & Development
  • DM-Data Collection and Analysis
  • DM-Metadata Creation & Management
  • IM-Statistics Analysis
  • DM-Open Source Software & Data
  • DM-Population census and econometrics
  • DM-Protection Data Management Systems
  • DM-ArcGIS (Geographic Information System)
  • DM-Cartographic Skills
  • SP-Design tools such as Global Positioning System (GPS)
  • CL-Cluster Information Management Tools, Resources and Approaches
  • PG-Needs Assessment and Response Analysis
  • DM-Data governance, quality assurance and preservation
  • DM-Data Interoperability
  • DM-Data science methodologies
  • DM-Development of and revision of data standards
  • DM-Qualitative data analysis
  • DM-Quantitative data analysis

Language Requirements:

  • For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
  • For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
  • For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Additional Qualifications:

  • Skills in Cluster Information Management Tools, Resources, and Approaches, ArcGIS (Geographic Information System), Cartographic Skills, Database Design & Development, Data Collection and Analysis, Data governance, quality assurance and preservation, Data Interoperability, Data Management, Data science methodologies, Development of and revision of data standards, Metadata Creation & Management, Open Source Software & Data, Population census and econometrics, Protection Data Management Systems, Qualitative data analysis, Quantitative data analysis, Statistics Analysis, Design tools such as Global Positioning System (GPS).


  • Bachelor of Arts (BA) in Demography, Information Technology, Social Science, Statistics.


Not specified.

Work Experience:

This position doesn’t require a functional clearance.

How to Apply/Comment Postuler

Click here to Apply Now.

Deadline for Receiving Applications: 21 November, 2023

Notification aux Candidats

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